Shipping policy

Thank you for shopping with us! We’re a small family shop in Vancouver, and every order is packed with love. Here’s everything you need to know.

When will my order ship?
Most orders ship within 1–2 business days. As soon as yours is on its way, we’ll send you an email with a tracking number. (Weekends, holidays and busy seasons may take a little longer.)

How much is shipping?
Canada

  • Standard: $15, or free over $99 (5–8 business days)
  • Express Options are available by UPS: $30 (3–5 business days)

United States

  • Standard by UPS: $25, or free over $200 CAD (8–10 business days)

Everywhere else

  • UPS Worldwide Expedited: $55 (8–10 business days)

Delivery times start once your order ships. Free shipping is based on your total after discounts, before tax.

Do you deliver locally?
Yes! We deliver to Vancouver, Richmond, Burnaby, Surrey, West Vancouver, Coquitlam, New Westminster and Delta. It’s $10, or free over $99. Your order can arrive in as little as 48 hours, and usually within 3–5 business days.

Can I pick up my order?
Of course! Choose “Pickup in store” at checkout. We’ll email you when it’s ready, usually within 1 business day. Come see us at 2153 W 41st Ave, Vancouver, open every day from 11 am to 6 pm.

Will I pay duties?
Not in Canada. Taxes are added at checkout. In BC, kids’ clothing and shoes only have GST, while other items like toys, bags and accessories also include PST. For orders outside Canada, duties and import taxes aren’t included. The carrier will collect them when your package arrives.

Can I change or cancel my order?
Just email us at hello@bunnyhillboutique.com as soon as possible. If your order hasn’t shipped yet, we’ll be happy to help.

Please note: some brands can’t be cancelled once ordered, including Soor Ploom and Misha & Puff.

What if my package arrives damaged?
We’re so sorry if that happens! Please accept the package, then email us within 7 days with a few photos. We’ll make it right.

A few small things

  • We can’t ship to PO boxes.
  • Delivery times are estimates, not guarantees.
  • If a delivery is refused without talking to us first, shipping costs won’t be refunded, and any extra costs (like return shipping or duties) will be deducted from your refund.

Have a question? Just email us at hello@bunnyhillboutique.com. We’re always happy to help!