Refund policy
We want you to love what you get! If something isn’t quite right, here’s how returns work.
Return window
Return or exchange within 14 days of delivery or pickup. Items must be unworn, unwashed and undamaged, with original tags attached.
Final sale
These can’t be returned or exchanged:
- Sale items
- Items bought with a sale-event promo code
- Loungewear, swimwear, underwear, bodysuits and rompers
- Washed, worn or damaged items, or items with tags removed
Return in store
Just bring your items and order confirmation to our shop at 2153 W 41st Ave. We’re open every day, 11 am–6 pm, and we’ll happily help you with an exchange or store credit. All local orders, including local delivery and pickup, can be returned in store.
Return by mail (Canada only)
Email hello@bunnyhillboutique.com with your order number within 14 days of delivery, and we’ll send you a return label. A $15 (plus tax) return shipping fee will be deducted from your refund. We’ll refund your original payment method within 7 business days of receiving your return.
US & international orders
Because of long shipping times and customs and duty fees, we’re sorry we can’t accept returns on orders shipped outside Canada. If anything arrives damaged or faulty, though, we’ll always take care of it.
Damaged or wrong items
We pack every order with love, but sometimes things go wrong on the way. If anything arrives damaged or isn’t what you ordered, just email us within 7 days with a few photos. We’ll make it right, and we’ll cover the shipping.
Gift cards & store credit
Gift cards are non-refundable. Items bought with a gift card or store credit are refunded as store credit.
In-store purchases
Changed your mind about something you bought in our shop? No problem! Just bring it back with your receipt within 14 days, and we’ll happily give you store credit.
