FAQ

We ship to locations all over the world. Delivery times and charges can vary depending on the delivery address and items.

We offer complimentary delivery for purchases of $180 (before tax) and above for the following cities:

• • Vancouver
  • Richmond
  • Burnaby
  • New Westminster
  • Coquitlam
  • Delta
  • North Vancouver
  • West Vancouver

We offer complimentary local delivery for purchases of $200(before tax) and above for the following cities:

• • White Rock/ South Surrey
  • Langley
  • Maple Ridge

There is an additional charge of $6 dollars will be added for delivery orders that do not meet the minimum purchase amount. 

Deliveries are made every weekend. Orders placed before the cut-off time on 6 pm Friday will be delivered in the same week. All orders placed after the cut-off time will be delivered in the following week. 

We offer complimentary next day pick up for all orders made before 5pm with no minimum purchase amount required. Orders placed after the cut-off time or on holidays will be processed in next business day. 

Yes, we do! You receive free expedited shipping within Canada for purchases of over $250 and above, excluding taxes, when signed into your account. All domestic orders will be shipped by Canada Post or UPS and will require 5-10 business days to arrive. You will receive an email once the order is shipped along with an order tracking link.

Yes, we do! You receive free expedited shipping to the US for purchases of over $250 and above, excluding taxes, when signed into your account. All domestic orders will be shipped by UPS and will require 5-10 business days to arrive. You will receive an email once the order is shipped along with an order tracking link.

We also offer priority shipping options via Canada Post with an additional charge of $35 (exclusive of tax). Priority shipments take two business days to arrive after processing. During sale and holiday periods, additional processing time may be required.

All orders are subject to availability and credit authentication

Our products are available to customers worldwide. We ship to all other international locations with additional shipping charges which are calculated on check-out. Customers are responsible for the duty charges per their country’s regulations.

All international orders will be shipped by Canadapost or UPS and will require 5-7 business days to arrive in their destination country.

We do our best to offer you the best services we could. However, we do not accept any address update requests. Thank you for your understanding.

• • Orders are shipped on business days only. Orders placed after the cut-off time or on holidays will be processed in next business day. 
  • During sale and holiday periods, additional processing time may be required. 
  • All orders are subject to availability and credit authentication. 
  • We are unable to deliver to PO boxes or forwarding addresses.
  • We can only ship to one address per order.
  • We cannot redirect orders once items have been dispatched.
  • Due to transport restrictions, we are unable to ship pressurized or flammable items by air. As a result, orders containing nail and aerosol products must be delivered via our Standard shipping option.

No duties will be charged for orders shipped within Canada. Taxes are calculated according to your shipping destination upon checkout. Duties are imposed by your local customs. All customers are responsible for their own import duty, VAT, or other taxes outside Canada; these charges are not included in the shipping cost or the price. Unfortunately, we cannot mark merchandise as a “gift” or “no commercial value.”

We do our best to ensure your items arrive in perfect condition. If the order arrives in a damaged condition, please accept the shipment, and contact us at hello@bunnyhillboutique.com so that we help you out.

If you refuse your order, or any part of it, without authorization from us, you will be held responsible for all shipping charges

We accept the following payment methods online:

• • Visa
  • Mastercard
  • Alipay
  • Wechat Pay

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped.

Prices displayed on the website do not include taxes. Sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Additional duties and customs could happen depending on your shipping destination.

Items purchased with gift cards or store credit will be charged with applicable taxes.

By placing an order via bunnyhillboutique.com, you agree to

1. 1. pay the price applicable for the merchandise in your order as of the time you submitted your order (“Merchandise Price”), the delivery fees for the shipping service you select (“Shipping Fees”), and any applicable taxes. Bunnyhill Boutique will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
   2. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order

We currently offer refund via your original payment method for the approved online order refund request. A full refund will be issued via your original payment method within 7 business days from the refund approval.

No refund will be issued for return orders shipped after 14days of purchase.

No refund will be issued for damaged, used, washed items or items not in their original condition. 

All returns are accepted at the sole discretion of Bunny Hill Boutique

We understand kids grow faster than you can blink. To save time, we suggest you return the order and place a new one as soon as you find your order isn’t suitable as exchanges can take a long time to process. Note that customers will be responsible for all return or exchange shipping costs to our store.

Online orders delivered by local delivery partners can only be returned or exchanged in-store. You can either exchange your item or return your item and receive a refund as store credit within 14 days of purchase. No refund or exchange requests will be entertained after 14 days of purchase.

If you need to return or exchange items you have purchased in store, bring the items along with your receipt and our staff will help you out. In-store purchases can only be returned or exchanged in store.

We currently only offer returns for store credit. You can return or exchange your item and receive a refund as store credit within 14 days of purchase. We cannot exchange your item or issue refunds as store credit after this period. Items must unworn, undamaged, and have the tags still on them

All returns are accepted at the sole discretion of Bunny Hill Boutique

While we do our best to ensure our customers receive the best products and services possible, returns and exchanges are simply not possible in certain cases. 

We cannot accept the following items for refund, return, or exchange for hygiene and quality control reasons:

• • Loungewear
  • Swimwear
  • Underwear
  • Bodysuits
  • Rompers

Additionally, we cannot accept items that are washed, used, or damaged as well as online orders with return tags removed.

Gift cards and final sale items:

Purchases made with Gift cards or store credit may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card or store credit will be refunded back as store credit or gift card. 

All sale and discounted items bought in-store or online are treated as final sale items and NO refund or exchanges can be made for these.

We will start processing your order right away once we received it. It usually takes about 2-3 business days for it to be ready for dispatch. Nevertheless, the preparation and processing time of an order may take longer during the new product launch period or sales season. We will do our best to ship out your order asap.

You will receive an email from us with the tracking number as soon as your order is shipped.

It depends on the status of your order. If we have started processing your order, then it is not possible for us to cancel the order.  For further questions pertaining to this matter, please contact us with your order number via hello@bunnyhillboutique.com

Overselling can happen from time to time when order volume is high and occurs at the same time. We are committed to resolving this issue by upgrading our system and staying closely updated with our inventory.

This issue is unfortunately unavoidable due to inventory and technical limitations.

If your order is affected by this issue, you will be contacted by our team and your order will be refunded fully as soon as we are able to confirm it was oversold.

For further questions pertaining to this matter, please contact us with your order number via hello@bunnyhillboutique.com

We occasionally experience system bugs, and that usually results in an inventory issue. We have no choice but to cancel your order. We will inform you of the cancellation by email. And we will refund you fully. We are sorry if such incidents happen, and we want to assure you that we strive hard to avoid this from happening. Thank you for your understanding.

We work hard to ensure the accuracy of your order. However, human error is impossible to avoid and we could make mistakes without knowing it. Please do not hesitate to contact us with your order number. We will do our best to help you.

Sometimes you might receive a partial order, and it might be due to inventory oversell or packaging error. We do our best to avoid such situations by informing you of any order changes. If you received a partial order without any prior notification, please do not hesitate to contact us with your order number. We will do our best to fix the mistake.

If you have any other requests for your order, please do not hesitate to contact us. You can reach us with the following methods.

Emai: hello@bunnyhillboutique.com

Instagram Message: bunnyhillboutique

Whatsapp: 1-7789512153

Wechat: bunnyhillboutique